Vodacom Divorce Settlement

Let me apologise right at the start for sounding a little negative about this experience.

Background: I've been on a month to month continuance of my 24month Vodacom contract and Anchen's contract would expire in March 09.

You probably know that even if your contract has expired, you need to still cancel the month to month continuance more than a month in advance, which I went to do in September, the 26th to be exact. I submitted the notice in writing and had a representative of the VodaShop in Tyger Valley sign for the receipt and acknowledgement that the contract will be expired.

We also submitted the resignation of Anchen's contract at the end of her 24month period, having in mind that someone could use the contract until then.

Fortunately (it's already quite sad to admit that one cannot trust such a reputable service provider to do something properly!) we went to the Walk-in Customer centre in Canal Walk late in November, only to learn that they were never notified of the termination of either contract!

On their advice, I immediately changed my contract to pre-paid, and paid a substantial penalty to have Anchen's contract terminated prematurely - simply because we cannot trust Vodacom, or any of their VodaShops to 'actually' terminate the contract at the end of the 24 months as we've requested (it sounds really simple, doesn't it??)

My advice to anybody: stay clear of any contracts with Vodacom - once they've got you ensnared, you're not going anywhere! Out of principle, I will not support them again.

(I really hope this is the last 'bitchn' you'll get from me!!)